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1.) SHIPPING
Hand-Tools.com makes it a priority to ship all orders promptly. Hand-Tools.com uses a presale fulfillment system. This type of fulfillment system allows us to offer thousands of items on Hand-Tools.com instead of just a few dozen. The stated quantities on the website are the quantities available at the distributors and manufacturers we buy from. We receive orders from the distributors and manufacturers approximately weekly. We do not offer rush or expedited shipping on any Hand-Tools.com orders. All orders from Hand-Tools.com take a week to deliver at the very minimum. Most orders take less than two weeks to deliver. Some orders can take four weeks to deliver. If you provide an e-mail address you will receive a confirmation from us as soon as the order has been processed. Tracking information is usually sent from the carrier within 24 hours of your shipment. Just because you receive tracking information does not mean your order has shipped. Hand-Tools.com niche market is providing hard to find products at great prices. That said, Hand-Tools.com does not claim to be a ship-fast get it lickety split website. If you are looking to get something in less than 5 days and have a need to interact with customer service on a continual basis, then Hand-Tools.com may not be the site for you.
Please make sure you enter your address correctly as the label will be printed just as you enter your information. Make sure you enter apartment numbers, suite numbers or any other details. We are not responsible for incorrectly entered addresses.
Shipping charges are not refundable.
Items that have been engraved upon are not eligible for refund. No exceptions, not even if you're not happy with how the laser engraving turned out. Products that have been engraved upon are no longer merchantable which is why we have a strict no return policy on said items.
Returned packages will not be acknowledged without proper RMA. All returns are subject to a 20% restocking fee. All returns must be postmarked within 14 days of the purchase date. No refunds will be given for returns that are postmarked more than 14 days after the purchase date. All returned must be returned in unused undamaged packaging, and the product inside must be unused and undamaged.
No Cancellations. Once an order has been placed on our system it cannot be cancelled even if only one minute has passed since you placed the order. That said, customers are more than welcome to return unopened and undamaged merchandise in accordance with our return policy.
We have the right to change the shipping method. If we deem it necessary, we have the right to change the shipping method chosen to one of similar speed and service. One common example of this is changing the shipping method from UPS Ground to USPS Priority. In certain circumstances the fuel surcharges and area surcharges from UPS are so great that we have no choice but to change the shipping method to USPS Priority.
With regard to damaged shipments or shipments with missing merchandise, Hand-Tools.com will assist the customer in filing the appropriate claims with the carrier. As such, the customer agrees to participate and cooperate in any such investigation related to the damaged or missing merchandise claim.
Shipments to Alaska, Canada, Guam, Puerto Rico, US Virgin Islands, APO, and FPO will be shipped with USPS Priority Mail. All international shipments will be shipped with USPS Airmail. All packages shipping with the USPS are not insured. Once the package is delivered to the USPS the buyer assumes risk of damage and/or loss.
Hand-Tools.com will normally ship using the shipping method selected. There are certain instances where Hand-Tools.com will use another shipping method than the method chosen by the customer. An example of this would be when the customer selects UPS as the shipping method but provides a PO Box. In this instance Hand-Tools.com would change the shipping method to USPS. The ultimate decision concerning shipping method shall be the sole judgement of Hand-Tools.com. If additional charges are incurred when Hand-Tools.com changes shipping methods those charges will be automatically charged to the total cost of the order.
Hand-Tools.com in most cases will ship 2nd Day Air and Overnight shipments the same day the order is placed. Hand-Tools.com recognizes our customers' urgency when ordering expedited shipments and places priority to those shipements. However, Hand-Tools.com reserves 24 hours to process any package no matter what shipping speed is purchased. We do not offer delivery for Saturdays and Sundays.
Hand-Tools.com is not responsible for any delay in shipping by any carrier. Hand-Tools.com will not issue shipping refunds, file claims on behalf of the customer, or provide any remedy for any missed or delayed shipments. By purchasing anything from Two Point Enteprise the customer agrees that missed or delayed shipments shall simply be chalked up as "bad luck" without remedy or discourse. "Without Discourse" means that Hand-Tools.com will not enter into any argument, formal discussion, debate, or conversation about missed or delayed shipments.
No proof of shipments can be given after 90 days after the purchase date. The reason for this is that most shipping companies only keep tracking and proof of delivery information active in their database for 90 days. Any disputes about proof of delivery or merchandise not received claims must be made no later than 90 days after the order date.
2.) NSF CHECKS AND CREDIT CARD CHARGEBACKS
A $25 administrative fee will be charged on all NSF checks and all credit card chargebacks found in error. Quite frankly it takes time and resources to research credit card chargebacks so please be sure of your chargeback before submitting it. If the chargeback has already occurred by the time we research it the card will be charged again for the original purchase plus the $25 administrative fee.
3.) WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
Hand-Tools.com IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY Hand-Tools.com ARE NOT MANUFACTURED BY Hand-Tools.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). Hand-Tools.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. Hand-Tools.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Hand-Tools.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH Hand-Tools.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR Hand-Tools.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
4. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES Hand-Tools.com'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Hand-Tools.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Hand-Tools.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Hand-Tools.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
5. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Hand-Tools.com until it is accepted; Hand-Tools.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Hand-Tools.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Title; Risk of Loss
Hand-Tools.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Hand-Tools.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Hand-Tools.com to sign appropriate documents on Customer's behalf to permit Two Point Enterpise to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Hand-Tools.com will advise Customer of estimated shipping dates, but Hand-Tools.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Hand-Tools.com and Customer shall be governed by the laws of the State of Louisiana, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Hand-Tools.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Louisiana, Bossier Parish, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Hand-Tools.com that is more than one year after the date of the applicable invoice.
Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Louisiana law.
Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement
These terms and conditions, together with Hand-Tools.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Hand-Tools.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Hand-Tools.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
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